Fraud or Suspicious Activity on Your Huntington Account

Read Time: 3 Min

Even when you do everything right to safeguard your financial information and accounts, fraud can still happen. If you see suspicious or fraudulent activity on any of your Huntington cards or accounts, contact us right away.

Identifying Suspicious Transactions

Is there an unfamiliar transaction on your account or credit card that you don't remember making? It could be that:

  • Another authorized user made the transaction but didn't tell you.
  • You didn't receive an item or service that you paid for.
  • You were charged the wrong amount or charged more than once for a purchase.
  • You canceled a service or subscription but are still being charged for it.
  • You didn't receive a credit on your account that you were supposed to.

Here's a few things to double-check:

  • Confirm that the charge or purchase wasn't made by an authorized user without your knowing.
  • Check your receipt, especially the amount after leaving a tip.
  • Call the merchant. Usually the phone number is on the receipt or billing statement. This can often be the quickest way to resolve a dispute.
    • Sometimes a charge is found to be a merchant error.
    • Some merchants submit the charge under a name different or bill from a state different from where you made the purchase.

If you determine that the transaction was unauthorized and would like to dispute it, have the date of the transaction and dollar amount ready, and call (800) 480-2265. Note that the transaction must have actually posted to your account (i.e., isn't pending) before we can take action.

How to Report Fraud

Contact us immediately if you think one of your Huntington accounts or services has been compromised:

Account or Online Banking Activity

If you see suspicious charges or activity on any of your Huntington accounts, contact us right away. You'll be asked to provide personal information to verify your identity, which may include your address, account number or social security number.

Learn how to make a dispute

Card Lock Feature

You can lock and unlock your Huntington debit card any time with the Huntington Mobile app. Your card is locked and unlocked in real time, making it easy for you to manage your card. With the ability to manage your card from your smartphone, you can even unlock your card at the store if you need to make a purchase.

Learn more about our card lock features

Mastercard ID Theft Alerts℠

Mastercard® offers cardholders cyber security through ID Theft Alerts1, CSID's proprietary internet surveillance technology that proactively detects the illegal trading and selling of personally identifiable information online. At any point in time, ID Theft Alerts is tracking thousands of websites and millions of data points, and alerting cardholders whose personal information they find has been compromised online.

This information is being gathered in real time so that cardholders have the opportunity to react quickly and take the necessary steps to protect themselves. Get started at no cost to you by enrolling at www.mastercard.us/idtheftprotection.

1 Carrier's message and data rates may apply.

Mastercard ID Theft Alerts℠ is a servicemark of Mastercard International Incorporated.